What you need to know: Payment
Is HST included in the price?
HST is not included and will be added to the total cost once your order is finalized.
What are the payment terms?
In order to reserve your date/order, a non-refundable deposit of 50% is required at the time of booking. The balance payment is due 7 days before the event to avoid forfeiture of services.
What are the modes of payment accepted?
E-transfer to imbossinc.ca@gmail.com is preferred. Other modes of payment may be offered for an additional fee of 3%.
What are travel expenses?
We are happy to accommodate events in Southern Ontario with a fixed cost of $200 + HST. Additional travel expenses may be required for locations outside of Southern Ontario. Please inform us of your venue is and we will let you know of additional costs, if any.
Travel expenses do not apply for event venues in London, Ontario and some surrounding areas.
What you need to know: Event
What are your booth requirements?
Our booth requires at least 5'x10' area and access to electricity. For outdoor booths, please ensure we are located in a shaded area to ensure guests have a positive experience. Please confirm with your venue before making a deposit as your deposit will be non-refundable.
How long is set-up and is this included in the agreed-up number of hours for live engraving?
We will set-up at least an hour before the event or agreed start of our services. Set-up time is not included in the agreed-upon duration of services.
What are the minimum and maximum letters for engraving?
The limit number of letters is product-dependent. We can do up to 8 letters for most of our small leather goods. The font we use is Times New Roman, all uppercase.
How long does manual engraving take?
It takes 3-5 minutes per item per hot stamping machine.
Will our event be the only event on the day you are attending?
Yes, we will only accommodate 1 event per day to ensure the best quality.
What you need to know: Our Business
Are you registered?
Yes, we are registered. We can be found in the business registry as Imboss Inc. We are also registered with the CRA.
Will we be working with you the entire process?
Yes, you will be working directly with Jess and Kevin for the entire process. The best way to connect with us is via email (imbossinc.ca@gmail.com) or direct message on Instagram (@imbossinc). Please allow us 24-48 hours to respond. Once the order is finalized, we will share our phone number for easy connection. Should there be any changes, we will let you know as soon as possible.
We are looking forward to connecting with you!
Consultation:
We are happy to meet virtually for a free consultation to help you choose the best gifts or offerings for your guests.
E-mail us at imbossinc.ca@gmail.com.